We’re excited to announce a significant user experience upgrade to our new LiveHelp100 platform. We have made it easier and faster for you to configure LiveHelp100 by reinventing the look and feel of the control panel. Amongst other exciting additions, Control Panel in Chinese language and Self Service Reset Chat Link Domain, an upgraded API with virtually endless integration potential, Task Bot, and keyword engine for Chatbot, a much simplified and interactive way of creating bots, and Microsoft Dynamics 365 CRM integration also awaits you in this massive release. 

During the upgrade you may experience:

• A possible 3 to 10-minute service interruption (your customers will still be able to leave offline messages for you to respond to later, please do not worry.)
• Ticketing & Messaging may fail to receive some social media (Twitter, Facebook, WhatsApp, SMS, LINE, Telegram or WeChat) messages during the upgrade. 

What do you need to do after the upgrade?  

• If you're currently using the LiveHelp100 agent app on desktop or Android devices, you will need to uninstall and reinstall. App Download links as follows: For Windows, Mac computers. For Apple iOS users, kindly search for "LiveHelp100" in Apple Store. Here is for Android users.
• After the upgrade is complete, your saved login URL/bookmark to access the old control panel or old agent console will no longer be valid. Please log in to your account via this new URL https://app.livehelp100service.com/login/  and save as new bookmark.
• If you're currently using Direct Chat Link and LiveHelp100 provided domain link, there is no need to change.
• If you're currently using Javascript Code, you will need to replace the chat code pasted on your website to restore the chat button for your visitors. You can find the new chat code in the LiveHelp100 Control Panel under Campaign > Installation.
• If you're using personal domain in your chat link, before your assigned system upgrade date, you need to temporarily change the chat link domain to this https://vue.livehelp100service.com/. After upgrade, kindly contact LiveHelp100 Support Team (See below for contact details) to register your personal domain in our server, then that is the time you may use your personal domain.
• If you have any firewalls or security applications configured to only allow requests made to/from specific domains, you will need to reconfigure your security rules to allow connections to the new LiveHelp100 domains. For more information, please read this.  
• If you are currently using any LiveHelp100 integrations (Join.Me, Salesforce, WordPress, Cisco), you will need to reset them after the upgrade completes. For more information, please read this.
• If you are currently using the LiveHelp100’s Agent SSO feature, you will need to re-configure it after the upgrade completes. For more information, please read this . 
• If the Knowledge Base articles are posted outside of LiveHelp100, you will need to update them with the new links from LiveHelp100 Control Panel > Knowledge Base after the upgrade, otherwise they may not be accessible or updated.
• If you’re currently using Ticketing & Messaging, you may need to reconfigure some features after the upgrade. For more information, please read this .
• If you’re currently using Webhooks for Live Chat or Chatbot, you may need to reconfigure them after the upgrade. For more information, please read this .

We understand that this upgrade might cause a bit of inconvenience, but we’re confident that you’ll love the new and improved LiveHelp100 even more! Thank you for the continuous support! 

Should you have any questions, please feel free to contact us.  

Contact details: https://www.livehelp100.com, Telegram: @LiveHelp100_bot