Where from info/Referrer URL - 来源 láiyuán

Canned Message - 快捷回复Kuàijie huífù

Offline Message - 离线留言

Banner Image - 横幅图片Héngfú túpiàn

Pre-chat Survey - 询前表单Xún qián biǎodān

Campaigns - 聊天组件Liáotiān zǔjiàn

Departments - 部门

Navigation - 浏览记录liu lan li shi

Auto Invitation/Manual Invitation - 自动聊天邀请/手动聊天邀请Zìdòng liáotiān yāoqǐng/shǒudòng liáotiān yāoqǐng

Kick Off - 踢下线Tī sia xien

Landing Page - 着陆页zuo lu ye

Ban - 拉黑 IP / 列入黑名单

Search Engine/Search Keywords - 搜索引擎/搜索关键词Sōusuǒ yǐnqíng/sōusuǒ guānjiàn cí

Away - 离开

Auto Away - 自动离开

Custom Away - 自定义离开状态

Text Link - 文字链接Wénzì liànjiē

Embedded/Popup chat window - 嵌入式/弹出式聊天窗口Qiànrùshi/dànchūshi liáotiān chuāngkǒu

Rating - 评分

NPS - Net Promoter Score净推荐值

Monitor - 监控

Join - 加入

Auto Logout - 自动登出Zìdòngdēng chū

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Real Time Data - 实时数据Shíshí shùjù

Ongoing Chats - 正在进行的聊天Zhèngzài jìnxíng de liáotiān

Visitors on Site -在线访客

Current Queue Lenght - 当前队列长度Dāngqián duìliè chángdù

Chat Acceptance Rate - 聊天接受率Liáotiān jiēshòu lǜ

Abandoned Chats - 抛弃聊天pāoqì liáotiān

Missed Chats - 未接聊天

Switch to Messages - 切换到消息Qiēhuàn dào xiāoxī

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Reports - 报告

Missed Chats - 未接聊天Wèi jiē liáotiān

Refused Chats - 拒绝聊天Jùjué liáotiān

Visits - 访问次数Fǎngwèn cìshù

Logged-in - 已登录Yǐ dēnglù

Audit Log 操作日志

Change Log 修改日志xiokai rìzhì(GT)

Avg Chat Time - 平均聊天时长Píngjūn liáotiān shícháng

Avg Wait Time - 平均等待时长Píngjūn děngdài shícháng

Total Chat Time - 总聊天时长Zǒng liáotiān shícháng

Last Message Sent by Agent - 最后一条消息由客服发送的聊天Zuìhòu yītiáo xiāoxī yóu kèfù fāsòng de liáotiān

Total Away - 总离开率Zǒng líkāi lǜ(GT)

Capture -  锁定

Integration -- 集成

plug in- 插件